Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

When Brooke Eby was diagnosed with amyotrophic lateral sclerosis (ALS), also known as Lou Gehrig's disease, she knew the time would come when she would need to disclose her diagnosis to her employer, ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. We’re almost approaching the three-year anniversary of ChatGPT ...