Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...

The pandemic complicated dealerships' approach to doing business in person when e-commerce accelerated, a Google automotive executive said. But keeping up with the shift to online sales can be ...

Getting an edge on the competition has forever been a staple of successful business strategy. Instinct suggests cost-cutting and streamlining as the primary considerations, then perhaps innovation and ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The online shopping experience has undergone several transformations since the onset of the internet marketplace. The companies that have found the most success in the e-commerce space have been able ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

The economy may be slowing significantly, but the global IoT picture is heating up. The US may be heading for a recession this year. It isn’t slowing down growth in the global Internet of Things (IoT) ...

In addition to disrupting daily life, the COVID pandemic accelerated the widespread adoption of e-commerce for both B2B and B2C buyers worldwide. Global e-commerce rose 18 percent to $3.46 trillion in ...

We used to shop online for convenience and cost. Now consumers are beginning to shop online for the experience. As global e-commerce sales continue to skyrocket, brands are adding new technology and ...

The online landscape is undergoing a paradigm shift orchestrated by the transformative power of Artificial Intelligence (AI). Imagine entering a virtual world where every interaction is personalized, ...

The explosion of online shopping has made it easier for businesses to reach broad audiences with very few barriers. While it made the industry ripe for competition, it also introduced an obstacle ...