Sometimes the most important part of getting to know someone is learning when to keep quiet. Many recruiters are so passionate about their industry that they overwhelm their prospects and fail to ...

Annie Murphy Paul is the author of the forthcoming book Brilliant: The New Science of Smart. When we’re learning a foreign language, making sense of what we hear is the first step toward fluency. It ...

As a coach, understanding is the first step toward offering sound advice. Unless a coach is aware of the exact nature of and meaning behind a question or problem, the information and guidance they ...

The skills of communication and listening may seem obvious, ordinary, or boring. Yet using the basic process of listening helps you connect well with others professionally and personally. In all ...

More than one intelligent person has quipped that money (or math) makes the world go 'round. But in reality, it's communication that makes this little blue marble spin. Just about everything that ...

Strategies to amplify your employees’ voice and create a more collaborative company culture that actively encourages and listens to employee feedback. New generations are entering the workforce and ...

Aimed at helping people enhance their relationships, both personally and professionally, Gloucestershire charity Listening ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Are you a good listener? Listening is hearing with focus and attention. A good listener is patient and respectful. They have empathy and curiosity, and they absorb what is being said. They maintain ...

Feeling safe, comfortable, and valued in conversations is one of the great superpowers of empathetic people with incredible listening skills. Not only are they tuned into what you’re saying, they’re ...

Can you lend me your ear? Most people believe they are good listeners without considering the important differences between hearing and listening. The ability to hear is typically innate, but the ...