"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

Have you ever turned on a show and had your attention diverted by your smartphone? Or, have you joined a meeting and had an email land in your inbox? You probably thought, “I’ll just take a look. I ...

These skills will build deeper connections and relationships in the workplace. Most leaders know listening is crucial, but distractions, packed schedules, and our own mental monologues often get in ...

For truly effective communication, business people must hone their listening skills to ensure they fully understand the whole message: not just the content, but the motivation behind what's being said ...

Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

When we think about leadership, we often link it with the ability to make powerful verbal presentations. It can be seen as a performance. And most leaders do, in fact, rise to their positions by being ...

Leaders have an overwhelming number of responsibilities, often distracting or isolating them from others. Unfortunately, this sometimes impacts their ability to truly hear their team's concerns and ...

One of my favorite quotes comes from the Dalai Lama is: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” I do my best to follow this sage ...

Listening takes effort and is a skill that can atrophy, according to Houston writer Kate Murphy. From an early age we're conditioned to not listen. "We're told to lead the conversation, not follow it, ...

Lets face it: we are smack in the middle of a relationship economy, where branding strategies, customer satisfaction, recruitment processes and employee engagement are built on trust and authenticity.

When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Nurse leaders are quite familiar with this question from the HCAHPS survey: ...

More and more we are busy, very busy. As a consequence we read and write quickly and superficially, because it seems that we are always in a hurry. When we have meetings with other people, we are also ...