While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

Oracle has entered into an agreement to buy RightNow Technologies, a provider of cloud-based customer service to call centers, the Web, and social networks. Oracle said it plans to integrate RightNow ...

Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...

Nextiva is a company that takes pride in being able to offer its customers excellent levels of customer service. It operates in the cloud computing industry, which has been growing at an incredible ...

Varolii also will extend Nuance’s market leadership in cloud-based customer service through the addition of over 400 deployments with enterprise organizations, many of which have implemented ...

Oracle has agreed to acquire RightNow Technologies for roughly $1.5 billion, or $43 per share -- which would see the IT giant pay a 20 percent premium over RightNow's closing price on Friday. The ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. A McKinsey survey looking at the banking, auto insurance, ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. It used to be that organizations had individual clouds for their ...

BURLINGTON, Mass.--(BUSINESS WIRE)-- Nuance Communications (NAS: NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...